In March 2020, DC Health conducted a two-part, in-person listening session with 40 middle management staff members from community-based organizations in the DC region. The listening sessions were held in the evening at a local restaurant. Middle management staff members tend to have been in the field for many years, considering the long history of HIV in the District.
They shared some of the strengths that they believe many of the clients and customers they have worked with possess:
Middle management staff wants to do more. Because they are often a part of the front line in providing services, they believe that they should be given a voice in how the health department conducts programming and/or designs and implements programs. Middle management staff can be helpful in the dissemination of public health and health department goals and objectives.